Shipping & Delivery Policy
Vellanki Foods is committed to deliver your order with good quality packaging within given time frame. We will try to meet your requirements as closely as possible. Kindly indicate any special requirements you have in the comments column during checkout.If you are allergic to any ingredient or food product, request you to write to us for advice before placing your order.
To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only and to the specific geographies serviced by them. We ship throughout the week during normal working hours except Saturday/Sunday/Public holidays (which are excluded to prevent the lag in shipments).
In the case of shipping within Hyderabad, deliveries will be done in the time slot and date selected by the customer. A person should be available at the given address to collect the shipment.
In the case of shipping to the USA, the shipping would be done on behalf of a relative or friend of yours residing in India. Products won’t be shipped from Vellanki Foods directly. So, for this we would need a local address and an identification card supporting the address for US shipping. The local address and ID should be submitted within 24hrs of placing the order. If not, the order would automatically be cancelled. Read cancellation policy for information related to refunds.
Please note that the delivery timing depends on a number of factors like: weather, unforeseen events, traffic conditions, customs clearance (in case of US shipping) and other special events. However, we will always endeavour to complete the delivery as early as possible and keep you updated in case of any changes. We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.