If unfortunately you have to cancel an order, please contact our customer care at esales@vellankifoods.com. If you cancel your order before your food items have been shipped, we will refund the amount after deducting TDR(Transaction Discount rate) charges of 3%. However, once the order has been shipped (that is, it has been handed over to the delivery agent), we will not be in a position to address any cancellation requests. You will appreciate that these are specialty food products and the loss of shelf life/transit damage will render them unsuitable for reuse/resale and hence we cannot accept cancellation or return of shipments. Only in case of valid cancellation requests, the refund for the same will be made in the same method that the payment is received, within 15 working days from the date of cancellation of order.

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.